Delivery & Shipping Policy

Effective Date: 30 October 2026

1. Introduction

At Sana3le, we coordinate fashion sourcing, product development, manufacturing and delivery services through our network of suppliers, manufacturing partners and logistics providers.

This Delivery & Shipping Policy explains how production orders are processed, managed and delivered.

Delivery arrangements, production schedules and estimated completion dates are confirmed individually for each order.

2. Order Confirmation and Processing

An order is considered confirmed when:

• The customer has approved the final quotation and product specifications.
• The applicable commercial terms have been accepted.
• The required initial payment or deposit has been received.
• Any necessary technical information, materials or approvals have been provided.

Following confirmation, Sana3le coordinates the relevant sourcing and production activities.

Customers will receive confirmation of their order and the agreed production and delivery arrangements.

3. Production Timelines

Production timelines depend on several factors, including:

• Product type and complexity.
• Order quantities.
• Availability of fabrics and raw materials.
• Sampling and product-development requirements.
• Customer approvals.
• Manufacturing capacity.
• Quality inspection requirements.
• Logistics and delivery arrangements.

The estimated production and delivery schedule will be communicated in the relevant quotation, purchase order or order confirmation.

Production timelines should be considered estimates unless a specific delivery commitment has been expressly agreed in writing.

Delays may occur due to circumstances beyond our reasonable control, including supplier delays, material shortages, transportation disruptions, customs procedures, force majeure events or delayed customer approvals.

Where a material delay occurs, we will communicate the relevant information and discuss the available next steps with the customer.

4. Shipping and Delivery Arrangements

Sana3le coordinates delivery through its own arrangements or independent third-party logistics and fulfilment providers, depending on the nature and destination of the order.

Delivery arrangements will be confirmed before dispatch and may include:

• Delivery to the customer’s registered business address.
• Delivery to another agreed address.
• Collection from an agreed location.
• Delivery through a third-party fulfilment or logistics provider.

The applicable delivery charges, delivery method and expected delivery date will be communicated and agreed before the relevant shipment is dispatched.

5. Delivery Locations

Delivery availability depends on the agreed order requirements and the logistics arrangements available for the relevant destination.

The delivery destination and any geographical restrictions will be confirmed in the quotation or order confirmation.

International shipping, customs duties, import taxes and other cross-border charges, where applicable, will be communicated separately and allocated according to the agreed commercial terms.

6. Delivery Charges

Shipping and delivery charges may vary depending on:

• Shipment weight and volume.
• Delivery destination.
• Shipment type.
• Required handling.
• Third-party logistics charges.
• Special packaging or fulfilment requirements.

Unless expressly included in the approved quotation, shipping and delivery charges are additional and will be communicated before order confirmation or dispatch, as applicable.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery details.
• Providing an accessible delivery address.
• Ensuring an authorized person is available to receive the shipment.
• Reviewing the agreed product specifications before production approval.
• Providing timely approvals and information required to maintain the production schedule.
• Communicating any changes to delivery instructions before dispatch.

Incorrect delivery details or unsuccessful delivery attempts caused by inaccurate customer information may result in additional delivery charges or delays.

8. Receiving and Inspecting Orders

Customers are encouraged to inspect delivered goods promptly upon receipt.

Where possible, customers should:

• Verify the delivered quantities.
• Inspect the external packaging.
• Check for visible transportation damage.
• Compare the delivered products against the approved order specifications.

Any shortages, visible damage or product discrepancies should be reported to Sana3le as soon as reasonably possible, preferably within 48 hours of receipt, together with photographs, shipment references and supporting information.

This reporting request is intended to help us investigate and resolve issues efficiently and does not restrict any statutory consumer rights.

9. Delivery Delays

Sana3le makes reasonable efforts to coordinate production and delivery according to the agreed schedule.

However, delays may occur due to circumstances outside our reasonable control.

If an order is delayed, we will communicate the status and revised expected timeline.

Nothing in this policy limits the customer’s rights under applicable Egyptian law, including statutory rights relating to delayed delivery.

10. Third-Party Logistics Providers

Some delivery and fulfilment services may be performed by independent logistics companies or fulfilment partners.

Sana3le coordinates these arrangements as part of the agreed order services.

Customers may be required to provide additional information or documentation where necessary for shipment processing or delivery.

11. Delivery Confirmation

Delivery may be evidenced through:

• Signed delivery receipts.
• Courier delivery confirmations.
• Fulfilment records.
• Other reasonable proof of delivery.

Customers should retain their order confirmation and delivery documentation for future reference.

12. Contact Us

For delivery enquiries, order tracking or shipping-related assistance, please contact:

Sana3le Customer Support

Website: https://staging.sana3le.com

Email: admin@sana3le.com

Telephone: 01024081812

Country: Egypt

Please include your order reference number when contacting us so that we can assist you efficiently.